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Family - Lido Locarno - Pedalo - 2 (© Ascona-Locarno Tourism - photo Alessio Pizzicannella)

Frequently Asked Questions (FAQ)

Reservations and payments

What do I have to pay at the time of reservation? When do I pay the remainder?

A deposit of 50% of the reservation cost will be required at the time of booking. The remainder is due at the end of your stay during check-out.
If I don't have a credit card, how can I pay the reservation deposit?

Those who do not have a credit card can still make a reservation using the "bank transfer" mode and must make the payment within 3 days.
What means of payment are possible at your campground?

Cash: Swiss francs and euros throughout the entire campsite.

Credit cards: EC/MC, Postcard, Visa, Diners, AMEX. We also accept Reka-Card and Reka-Checks.
How do I reserve a specific place: parcel number or unit number?

The reservation guarantees the right to reserve a category, with the assignment of the place number made during check-in.

If a specific pitch or bungalow number is desired, it can be requested at the time of booking for an additional fee of CHF 35. This request is subject to availability and will be granted upon confirmation.
Can a berth be reserved at the port? How do I proceed if I arrive with my own boat?

The campground has a dedicated harbor for your boats. You can reserve a berth, subject to availability. For more information and to see the price list, click here

What is your cancellation policy?

When making a reservation, which serves as a definitive confirmation, a deposit of 50% of the total stay amount is required.
The remaining balance is payable at check-out.

In case of cancellation, the following conditions apply:

  • An administrative fee of CHF 100.00 will be retained.

  • Up to 5 weeks before arrival: 20% of the total amount (+ administrative fees).

  • Up to 2 weeks before arrival: 70% of the total amount (+ administrative fees).

  • Up to 1 week before arrival: 100% of the total amount (+ administrative fees).

In case of cancellation, late arrival or early departure, Campofelice reserves the right to reassign the pitch.

Services and structure

Are dogs allowed on your campsite?

We are sorry but dogs are not allowed in our campground.
Do you have Wi-Fi on the campsite?

Yes, the entire camping area has free Wi-Fi.
How much do your pitches measure?

Click here to access all the measurements of the pitches in the different categories.
I own a large 10-meter-long motorhome. Do you have places that big?

Yes. Motorhomes longer than 9.50 meters and taller than 3.60 meters can only occupy a space in the XXL comfort pitches.
Is Campofelice Hotel Village open all year round? Are the camping facilities accessible to Hotel guests? Yes, the Hotel and the apartments in Casa Torre are open all year round.
The camping facilities (swimming pool, spa, fitness, wellness area, activities, etc.) are accessible only during the official opening period of Campofelice Camping Village.
During the opening period, all services are available free of charge to guests staying in the Hotel or in the Apartments.
Where can I purchase gift vouchers? Gift vouchers can be purchased online on our website for all services and stays related to the Hotel and the Camping.
For vouchers for the Campofelice Restaurant, please contact the restaurant directly.
I need several rooms at the Hotel for a special event. Can you provide an offer? For requests involving multiple rooms, we offer dedicated corporate proposals.
Please contact us at: marketing@campofelice.ch

Regulations

We are two couples and would like to come with 1 car and two small tents. Can we occupy only one plot?

Unfortunately, no. In accordance with the rules and regulations of the campground, a parcel can be occupied by a maximum of 5 people and only one means of accommodation: 1 tent, 1 camper or 1 caravan. An additional igloo tent (maximum height of 1.50 meters) may be installed for children under 16 years old only.
Do you accept minors, groups, or school classes?

Our camp is dedicated to families, so we do not accept reservations from minors, groups or school groups.
Can I visit someone staying at Campofelice? Yes. Day visitors must register at the reception; short visits (up to 45 minutes) are free, longer visits require a fee (from age 4). Guests are responsible for their visitors and their behaviour on the campsite.
Is it possible to spend a day at your campsite without staying overnight? Yes, it is possible to purchase a day pass for CHF 30 (from age 4), which grants access to the campsite and all its facilities.

Check-in & Check-out

What are the opening dates of Campofelice Camping Village?

For the 2026 season, Campofelice Camping Village is open from 26.02.2026 to 16.11.2026.
The campsite remains closed during the winter months.
The Hotel and the Apartments in Casa Torre, however, are open all year round.

Note: The 2025 season ended on 10.11.2025.
What are the reception opening hours like?

Our reception is open throughout the season, every day, from 7 AM to 10 PM without interruption (until 7:30 PM in the Winter season).
What are the check-in & check-out times?

Camping:
Check-in: from 1 PM to 10 PM*.
Check-out: from 7:30 AM to 11 AM

Housing units:
Check-in: from 4 PM to 10 PM*
Check-out: from 7:30 AM to 9:30 AM
Check-out: from 7:30 AM to 9:30 AM

* until 7:30 PM in the Winter season

Hotel:
Low season check-in: from 3 PM to 5 PM
High season check-in: from 2 PM to 7 PM
Hotel check-out: from 7:30 AM to 11 PM

Apartments:
Low season check-in: from 3 PM to 5 PM
High season check-in: from 3 PM to 7 PM
Check-out: from 7:30 AM to 9:30 AM

By prior arrangement it is feasible to self check-in outside the indicated hours!
Is it possible to do a self check-in?

By prior arrangement, self check-in is possible outside the hours indicated.
I have already reserved but will make a delayed arrival or early departure.

Conditions for late arrival or early departure.
Is the campsite reception open during the seasonal closure? Yes, the reception of Campofelice Camping Village remains administratively open from Monday to Friday (working days) from 08:00 to 12:00 and from 14:00 to 17:00.

Transportation

We travel by train. How far is your campsite from the train station?

The train station is 1.5 km from the campsite. Throughout the season, bus line No. 1 is available, with the 'Tenero Brere' stop located directly at the campsite entrance. In July and August, in addition to bus No. 1, a free shuttle bus operates, albeit with a limited number of daily runs.
How can I get the digital Ticino Ticket?

To obtain the Ticino Ticket in digital format, you must have an email address and a smartphone. You will receive a link via email two days before your arrival. After completing the registration, the ticket will be sent to you via email and will be valid as of check-in.

The Ticino Ticket allows you to use all public transportation free of charge for the entire duration of your stay and benefit from discounts on cable cars, boats in Swiss reservoirs, and major tourist attractions throughout the Canton.